Frequently Asked Questions

This article describes how to set up an IMAP or POP mail account on iOS (iPhone/iPad) devices.

1. Add an email account.

• If this is the first account you are setting up on this iPhone, tap Mail and then select Other.
• If you already have another email account set up, go to the home screen and navigate to Settings > Accounts & Passwords> Add Account > Other > Add Mail Account.

2. Enter account information.

• Name: (Optional) Enter the name as you would like it to appear in the "From" field of the outgoing messages.
• Email or Address: Enter the complete email address.
• Password: Enter the mailbox password.
• Description: (Optional) How you want to identify the specific email account. For example: "Work email".

Tap Next.

3. Select IMAP and then add the following information:

Incoming Mail Server

• Host Name: Enter Mail Server Name, i.e. mailXX.serverdata.net. The correct server information was already provided to you. If you are unsure of the Host Name, please call (209) 790-4560
• Username: Enter the complete email address.
• Password: Enter the mailbox password.

Outgoing Mail Server

• Host Name: Enter Mail Server Name, i.e. mailXX.serverdata.net. The correct server information was already provided to you. If you are unsure of the Host Name, please call (209) 790-4560
• Username: Enter the complete email address.
• Password: Enter the mailbox password.

Tap Next. The device will detect your incoming and outgoing mail settings as well as port settings and connect to your mailbox.

4. You will be redirected back to the screen where you will see your current email Accounts. Tap back into the one you just set up. Scroll down and tap Advanced. Make sure in the Incoming Settings section the following settings are used:

• Use SSL: On
• Authentication: Password
• Delete from server: Never (you can set as you wish)
• Server Port: 993 (for IMAP)

Tap the back button in the upper left of the screen. Tap SMTP under Outgoing Mail Server. Tap server name under Primary Server. In the Outgoing Mail Server section use the following settings:

• Use SSL: On
• Authentication: Password
• Server Port: 587

Tap Done to complete the setup process.

To access your account, launch the Mail application from the home screen. If you have more than one email account set up on your device, you may need to use the back button in the upper left corner of the screen to switch between them.