Frequently Asked Questions

If a printer still shows-up on your Printers list within an application, your Windows system likely has old or corrupted files in the Print Spooler folder.

To clear this:

• Press “Windows Key+ R”, type services.msc, hit Enter.
• Double-click Printer Spooler in the Services list.
• Click Stop and click OK.
• Press “Windows Key+ R”, type "%WINDIR%\system32\spool\printers" in the open window, and delete all files in this folder.
• Press “Windows Key+ R”, type “services.msc”, hit Enter.
• Double-click "Printer Spooler" in the Services list.
• Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click Ok.

The deleted printer should no longer appear in the Printer list within your apps.