Frequently Asked Questions

This feature allows a user at any phone to answer calls that are ringing on other phones in the company. To access the Call Pickup feature, the user dials a corresponding Call Pickup Code. There are three types of Call Pickup:

Feature	Code	Description
Directed Call Pickup	*95 + extension	Answers an incoming call on a specific extension
Any Call Pickup	*96	Answers an incoming call on any phone
Group Call Pickup	*97	Answers an incoming call in the user’s Park Group

Direct call pick-up will allow for the following three call pickup features:

1. Directed Call Pickup - Directed Call Pickup allows a user to dial an access code (system wide configurable, e.g.*95) followed by an extension, to pick up (answer) a call directed to a user with that extension. If the ringing party has already answered the call, or if it has no alerting call, or if the dialed extension is invalid, the user receives a fast busy tone. If there are more than one ringing call on the dialed extension, answer the call that has been ringing in the longest.

2. Any Call Pickup - Any Call Pickup allows a user to dial an access code (system wide configurable, e.g.*96) to pick up any incoming calls that is ringing in an organization.

3. Group Call Pickup - Group Call Pickup allows a user to dial an access code (system wide configurable, e.g.*97) to pick up an incoming call that is ringing at that extension that is a member of the group.

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