Frequently Asked Questions

How To: Change ShareSync Account on Windows
  1. Unlink your current ShareSync app and make sure you choose the option to Delete local folders which are being synced to ShareSync:
    • Right-click on ShareSync tray icon > Settings
    • In ShareSync Settings window switch to the Account tab > Unlink ShareSync from this computer
      Unlink
    • Choose Delete local folders which are being synced to ShareSync
      DeleteLocal
  2. Once Unlink is complete, make sure there are no files in the My ShareSync folder. You may delete the folder if it's still present
    Note: if any folders were excluded from syncing, they will only be available on your local computer and will not be synced to the cloud. In this case we recommend backing up the My ShareSync folder prior to deletion.
  3. If your ShareSync version is lower than 3.2.3 you need to install a version supporting Streaming Mode (3.2.3 or higher). If your ShareSync version already is up-to-date (3.2.3 or higher) only unlink and login is required.
  4. Log in using your ShareSync credentials
    Login
  5. Choose a desired mode in installation wizard
    Mode
  6. Manually restart Windows if the application presents the option to do so or ShareSync is not working after the update.

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 Last updated 03/04/2022 4:38 pm

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