Frequently Asked Questions

Remote access allows our Support Agents to connect to your computer without being physically present. Remote access is an effective and convenient way for us to troubleshoot issues, install, and configure software, uninstall software, and more. Remote access sessions are secure, and you remain in control. A remote access session cannot be started without your permission, and you can terminate a remote session anytime.

Steps to Start a Remote Support Session

1. Click on the Windows Start button
2. Open the ITarian folder
   
3. Click on ITarian Remote Access. The session window will open.
4. Provide the My ITarian ID and Password to the NTELogic Support Agent
   
5. Click Allow on when the Remote Access request appears