Frequently Asked Questions

Overview

Keeping your organization safe from cyber threats requires constant awareness. Email phishing attacks are one of the most common ways criminals attempt to steal passwords, financial information, or gain access to business systems.

Because phishing emails often target only a few individuals at a time, your willingness to report suspicious messages helps protect everyone in your organization.
If you receive a message that seems unusual, unexpected, or suspicious — report it immediately.

When to Report an Email

Report the message if it:

• Asks you to click a link or open an attachment unexpectedly
• Requests passwords, financial information, or account verification
• Creates urgency or pressure to act quickly
• Appears to come from someone you know but seems unusual
• Contains poor spelling, grammar, or suspicious links

When in doubt — report it.

How to Report a Suspicious Email

Please send the message as an Outlook Item attachment to phishingreport@ntelogic.com

Include PHISHING REPORT in the subject line.

Sending the email as an attachment preserves important technical details (called headers) that allow us to investigate and block similar messages for others.

After sending the report, you may delete the message from your inbox.

If You Already Clicked a Link or Opened an Attachment

If you clicked a link, opened a file, or entered your password, please follow this guide immediately: What To Do If You Clicked a Suspicious Link or Attachment

Or call us immediately at:
Mother Lode: (209) 694-4599
Central Valley: (209) 790-4560

Instructions: Attach Email as Outlook Item

Outlook for Windows

1. Select the suspicious email.
2. Press Ctrl + Alt + F on your keyboard. This forwards the message as an attachment.
3. Send the email to phishingreport@ntelogic.com.
4. Add PHISHING REPORT to the subject line.
5. Click Send.

Outlook for Mac

1. Click New Email to create a new message.
2. Make sure the suspicious email is visible.
3. Drag the suspicious email into the new message window.
4. Release when you see the green + icon.
5. Send to phishingreport@ntelogic.com with PHISHING REPORT in the subject.

After You Report

Our security team will:

• Analyze the message
• Block malicious senders when possible
• Alert other users if needed
• Contact you if additional action is required

You may not always receive a reply, but every report helps improve protection.

Need Help?

If you are unsure whether a message is suspicious, contact us:
Mother Lode: (209) 694-4599
Central Valley: (209) 790-4560