Frequently Asked Questions

If email is going to your Outlook junk folder by mistake, you can mark it as not junk or add the sender to your Safe Senders list. Marking email as not junk also helps train Outlook's internal junk mail filters.

• Open your Junk Email folder and select the messages you want to keep.
• From the top toolbar, select Not junk > Not junk (or Not spam > Not spam)
• The Mark as Not Junk confirmation box appears 
  
  
  
  
  • If you check the Add sender to safe list, the sender's email address will be added to Outlook's internal safe sender's
• Click OK
• You can also open the message and select the It's not junk link at the top.