Frequently Asked Questions

Common Causes:

• Too many background programs running
• Insufficient RAM or outdated hardware
• Malware or excessive temporary files

Troubleshooting Steps:

Step 1: Check CPU & Memory Usage

Windows

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Click on the Performance tab to check CPU, Memory, and Disk usage.
3. If CPU or RAM usage is consistently above 80-90%, identify high-resource programs in the Processes tab.
4. End unnecessary tasks by right-clicking and selecting End Task (be careful not to close system-critical processes).
5. Power-cycle (reboot) the computer.

Mac

1. Press Cmd + Space, type Activity Monitor, and open it.
2. Check the CPU and Memory tabs for high usage.
3. Close unnecessary applications consuming excessive resources.
4. Power-cycle (reboot) the computer.

Step 2: Check for Unnecessary Startup Programs

Windows

1. Open Task Manager (Ctrl + Shift + Esc), go to the Startup tab.
2. Disable unnecessary programs by right-clicking and selecting Disable.
3. Power-cycle (reboot) the computer.

Mac

1. Go to System Settings > Users & Groups > Login Items.
2. Remove unnecessary startup applications.
3. Power-cycle (reboot) the computer.

Step 3: Scan for Malware and Viruses

Windows:

1. Run Windows Defender (Windows Security > Virus & Threat Protection) or a trusted third-party antivirus.
2. Remove detected threats.
3. Power-cycle (reboot) the computer.

Mac:

1. Use Malwarebytes for Mac or built-in security tools.
2. Remove detected threats.
3. Power-cycle (reboot) the computer.

Step 4: Free Up Disk Space

Windows:

1. Open Settings > System > Storage, then use Storage Sense to clean unnecessary files.
2. Run Disk Cleanup by searching for it in the Start menu.
3. Power-cycle (reboot) the computer.

Mac:

1. Open Apple Menu > About This Mac > Storage and remove unused files.
2. Empty the Trash and delete Downloads folder clutter.
3. Power-cycle (reboot) the computer.

Step 5: Check for Windows/MacOS & Driver Updates

Windows:

1. Go to Settings > Windows Update and install pending updates.
2. Update drivers via Device Manager or visit the manufacturer’s website.
3. Power-cycle (reboot) the computer.

Mac:

1. Go to System Settings > Software Update and install available updates.
2. Power-cycle (reboot) the computer.

Step 6: Check for Hardware Bottlenecks

1. RAM: If your PC has 4GB or less, upgrading to 8GB or more can improve speed.
2. Hard Drive: If using an HDD, consider upgrading to an SSD for a major speed boost.
3. Overheating: If the computer is hot or loud, clean internal dust and ensure proper ventilation.
4. Power-cycle (reboot) the computer.

If the problem persists or you would like further assistance, open a support request ticket by clicking here