Frequently Asked Questions

Welcome to the NTELogic Service Desk

The NTELogic Service Desk is your central hub for IT support, providing comprehensive resources to help you resolve technical issues quickly and efficiently. Whether you need self-help guidance or assistance from our support team, we have a variety of options available to suit your needs.

Self-Help Resources

We understand that many IT issues can be resolved without opening a support ticket. To empower our clients, we provide an extensive library of self-help materials, including:

• Frequently Asked Questions (FAQs) & Knowledge Base Articles
  • Our FAQs cover common questions and troubleshooting steps for a wide range of IT issues, including email setup, password resets, software installation, and network connectivity. You can browse or search for answers to your queries at any time.
  • Our Knowledge Base is a growing repository of step-by-step guides, best practices, and solutions for frequently encountered IT challenges. These articles provide detailed instructions to help users troubleshoot issues independently.
• Troubleshooting Guides
  • For more in-depth support, our troubleshooting guides walk you through diagnosing and resolving technical problems. These guides are designed to help users systematically identify and fix issues with software, hardware, and network services.

Opening a Service Request Ticket

If you cannot resolve your issue using our self-help resources, you can open a service request ticket for personalized assistance. Follow these steps to submit a request:

1. Access the NTELogic Service Desk Portal – Navigate to our online portal at https://servicedesk.ntelogic.com .
2. Log in with your credentials – Returning users please click the sign-in link and sign-in with your email address and password. New users please register by clicking the Create an Account link on the sign-in page.
3. Submit a new ticket – Click on the "New Ticket" option and fill out the required details, including a description of the issue, urgency level, and any relevant screenshots.
4. Track your request – Once submitted, you can monitor the progress of your ticket and communicate with our support team through the portal.

Contacting Us

For urgent issues that require immediate assistance, you can reach our support team via:

• Email: support@ntelogic.com
• Phone: (209) 694-4599 option 2
• Web Portal: https://servicedesk.ntelogic.com

Our team is committed to providing timely and efficient support to ensure minimal disruption to your operations. We encourage you to utilize our self-help resources whenever possible and reach out to our Service Desk when needed.