Frequently Asked Questions

Common Causes:

• Outdated or corrupted software
• Conflicting programs
• Insufficient system resources

Troubleshooting Steps:

Step 1: Restart Your Computer:

1. Save any open work and close all programs.
2. Restart your device to clear temporary system files and refresh system processes.

Step 2: Check for Software Updates:

1. Open the affected software and check for available updates.
2. Visit the software developer’s website to download and install the latest version.

Windows:

1. Go to Settings > Update & Security > Windows Update and install updates.

Mac:

1. Go to System Settings > General > Software Update.

Step 3: Close Background Programs:

1. Open Task Manager (Windows) by pressing Ctrl + Shift + Esc.
2. Open Activity Monitor (Mac) by pressing Cmd + Space and searching for it.
3. Identify high-resource-consuming applications and close unnecessary ones.

Step 4: Check System Requirements:

1. Verify that your computer meets the software’s minimum system requirements.
2. Check for adequate RAM, disk space, and graphics card compatibility.

Step 5: Run the Software in Compatibility Mode:

Windows:

1. Right-click the program’s shortcut and select Properties.
2. Go to the Compatibility tab and select an older Windows version.
3. Click Apply and restart the software.

Mac:

1. If using an older Mac app, check if it is compatible with your macOS version.
2. Consider running it in a virtual machine if necessary.

Step 6: Disable Plugins or Add-ons:

1. If the software supports plugins, disable them one by one to identify conflicts.
2. For web browsers, go to settings and disable extensions.

Step 7: Scan for Malware and Viruses:

Windows:

1. Run a full system scan using Windows Defender or a third-party antivirus.
2. Remove detected threats and restart your system.

Mac:

1. Use Malwarebytes for Mac or built-in security tools.
2. Remove detected threats and restart your system.

Step 8: Reinstall the Software:

1. Uninstall the problematic software via Control Panel > Programs & Features (Windows) or Applications (Mac).
2. Restart your computer.
3. Reinstall the latest version of the software from an official source.

Step 9: Check Event Logs for Errors (Windows Only):

1. Open Event Viewer by searching for it in the Start menu.
2. Go to Windows Logs > Application and look for error messages related to the software.
3. Search for solutions based on the error code or message.

If the problem persists or you would like further assistance, open a support request ticket by clicking here