Frequently Asked Questions

Overview

If you accidentally clicked a link, opened an attachment, or entered your password into a suspicious website, acting quickly can significantly reduce risk and prevent damage.

Do not feel embarrassed - these incidents are common and can happen to anyone.

The most important thing is reporting it immediately.

Step 1 - Call Support Immediately

Contact NTELogic as soon as possible:
Mother Lode: (209) 694-4599
Central Valley: (209) 790-4560

Fast response allows us to secure your system and protect the organization.

Step 2 - Disconnect From the Network (If Possible)

If you are using a computer:

• Unplug the network cable or
• Turn off Wi-Fi

This can help prevent malware from spreading.

Do not power off the computer unless instructed.

Step 3 - Report What Happened

Be prepared to tell us:

• What you clicked or opened
• Whether you entered your password
• Any unusual messages or pop-ups
• If your computer is behaving strangely

This information helps us respond faster.

Step 4 - Watch for Warning Signs

Contact us immediately if you notice:

• Passwords suddenly not working
• Unexpected login prompts
• Files opening or closing on their own
• Computer running very slowly
• Unknown programs appearing
• Emails being sent from your account

Why Immediate Reporting Matters

Modern phishing attacks can:

• Steal passwords within seconds
• Install hidden remote access tools
• Access company files and email
• Spread to other systems

Quick reporting allows us to stop attacks before damage occurs.

Security Reminder

• NTELogic will never ask for your password by email.
• Reporting quickly protects you and your coworkers.
• You will never get in trouble for reporting a mistake.

Need Help Right Now?

Call immediately:

Mother Lode: (209) 694-4599
Central Valley: (209) 790-4560